Refund policy

🔁 Return & Refund Policy – MYX Automotive

At MYX Automotive, we stand behind the products we offer. If you are not fully satisfied with your purchase, please review our return policy below.

By placing an order with MYX Automotive, you agree to the terms outlined in this policy.

Return Eligibility

Returns are accepted within 30 days of the delivery date for eligible items.

To qualify for a return:

  • Items must be unused, uninstalled, and in original condition
  • Items must be returned in original packaging with all included components
  • Proof of purchase is required

MYX Automotive reserves the right to deny any return that does not meet these conditions.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Final sale or clearance items
  • Installed, used, or modified products
  • Items returned without original packaging
  • Custom, special order, or made-to-order products (if applicable)

Return Shipping

We offer free return shipping on approved returns within the United States.

Return shipping labels will be provided after the return request is approved. Unauthorized returns sent without approval may be refused.

Restocking Fee

A 10% restocking fee will be deducted from all eligible returns.

This fee covers inspection, handling, and processing costs.

Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to the original payment method
  • Please allow 5–10 business days for the refund to be processed

Original shipping charges (if any) are non-refundable.

Exchanges

We do not guarantee direct exchanges. If you need a different item, we recommend placing a new order and returning the original item for a refund.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must contact us within 7 days of delivery.

We may require:

  • Photos of the item and packaging
  • Order details for verification

MYX Automotive will determine the appropriate resolution, which may include replacement, refund, or store credit.

Return Authorization Required

All returns must be approved prior to being sent back.

MYX Automotive reserves the right to:

  • Refuse unauthorized returns
  • Deny refunds that do not meet policy conditions
  • Charge additional fees if items are not returned in acceptable condition

Chargebacks & Disputes

By purchasing from MYX Automotive, you agree to contact us first to resolve any issues before initiating a chargeback or dispute.

Unauthorized chargebacks may result in:

  • Account restrictions
  • Denial of future orders

Contact Information

For return requests or questions, please contact:

MYX Automotive
Email: myxautomotive@gmail.com